Refund Policy
Refund Policy
Roomwipe Refund Policy
Last Updated: 6/20/2026
At Roomwipe, we aim to provide reliable, professional home and commercial services across the CSRA. Roomwipe may complete services directly through our team or coordinate service through vetted independent service partners when needed based on availability, service type, location, scheduling, or project requirements.
Regardless of whether a service is completed directly by Roomwipe or by a vetted service partner, Roomwipe remains the main point of contact for scheduling, customer communication, payment coordination, and service support.
Service Satisfaction
If you are not satisfied with a completed service, please contact Roomwipe within 24 hours of service completion so we can review the issue. We may request photos, notes, or additional details to better understand the concern.
When appropriate, Roomwipe may offer one or more of the following resolutions:
A return visit to correct missed or incomplete work
A partial service credit
A partial refund
Another reasonable resolution based on the issue
Refunds are not guaranteed and are reviewed on a case-by-case basis.
Cleaning Services
For house cleaning, move-in/move-out cleaning, deep cleaning, and similar cleaning services, customers must report any missed areas or service concerns within 24 hours of the completed appointment.
Roomwipe’s preferred resolution is to correct the issue through a follow-up visit when reasonable access is provided. Refunds may not be issued for concerns reported after the 24-hour window or for areas that were not included in the original service request.
Lawn Care, Yard Work, Junk Removal, Handyman, Fence, and Other Services
For non-cleaning services, refund eligibility depends on the nature of the service, the scope of work agreed to, and whether the work was completed as requested.
Custom work, labor already performed, materials purchased, disposal fees, trip fees, and completed service visits may be non-refundable.
If a correction is needed, Roomwipe will review the concern and determine whether a return visit, service adjustment, credit, or partial refund is appropriate.
Cancellations and Rescheduling
Customers may reschedule or cancel service by contacting Roomwipe as early as possible.
A cancellation fee may apply if:
The appointment is canceled with short notice
The service provider is already en route
The customer is unavailable at the scheduled time
Access to the property is not provided
Materials, labor, or third-party costs have already been committed
Any cancellation fee will depend on the service type, timing, and costs already incurred.
Deposits and Prepaid Services
Some services may require a deposit, prepayment, or partial payment before work begins. Deposits may be used to reserve scheduling, secure materials, cover preparation time, or coordinate service providers.
Deposits may be non-refundable once scheduling, labor, materials, or third-party costs have been committed.
Service Partner Work
Roomwipe may assign or coordinate certain services with vetted independent service partners. These partners are selected based on service type, availability, location, and project needs.
Roomwipe does not guarantee that every service will be completed by a direct Roomwipe employee. However, customers should contact Roomwipe directly with any service concerns so we can help review and resolve the issue when appropriate.
Non-Refundable Situations
Refunds are generally not available for:
Completed work that matches the agreed service scope
Issues reported after the stated review window
Customer failure to provide access to the property
Customer cancellation after labor, travel, materials, or third-party costs have been committed
Services delayed due to weather, unsafe conditions, or customer-side access issues
Work affected by pre-existing property conditions
Add-on requests that were not included in the original booking
Disposal fees, material costs, trip fees, or third-party costs already incurred
Payment Disputes
Customers agree to contact Roomwipe first before initiating a payment dispute or chargeback. We will make reasonable efforts to review the issue and provide a fair resolution based on the service, documentation, and circumstances.
How to Request a Review
To request a service review, contact Roomwipe at:
Phone/Text: (706) 303-3732
Email: help@roomwipe.com
Website: www.roomwipe.com
Please include your name, service address, appointment date, service type, and a description of the issue.
Roomwipe Refund Policy
Last Updated: 6/20/2026
At Roomwipe, we aim to provide reliable, professional home and commercial services across the CSRA. Roomwipe may complete services directly through our team or coordinate service through vetted independent service partners when needed based on availability, service type, location, scheduling, or project requirements.
Regardless of whether a service is completed directly by Roomwipe or by a vetted service partner, Roomwipe remains the main point of contact for scheduling, customer communication, payment coordination, and service support.
Service Satisfaction
If you are not satisfied with a completed service, please contact Roomwipe within 24 hours of service completion so we can review the issue. We may request photos, notes, or additional details to better understand the concern.
When appropriate, Roomwipe may offer one or more of the following resolutions:
A return visit to correct missed or incomplete work
A partial service credit
A partial refund
Another reasonable resolution based on the issue
Refunds are not guaranteed and are reviewed on a case-by-case basis.
Cleaning Services
For house cleaning, move-in/move-out cleaning, deep cleaning, and similar cleaning services, customers must report any missed areas or service concerns within 24 hours of the completed appointment.
Roomwipe’s preferred resolution is to correct the issue through a follow-up visit when reasonable access is provided. Refunds may not be issued for concerns reported after the 24-hour window or for areas that were not included in the original service request.
Lawn Care, Yard Work, Junk Removal, Handyman, Fence, and Other Services
For non-cleaning services, refund eligibility depends on the nature of the service, the scope of work agreed to, and whether the work was completed as requested.
Custom work, labor already performed, materials purchased, disposal fees, trip fees, and completed service visits may be non-refundable.
If a correction is needed, Roomwipe will review the concern and determine whether a return visit, service adjustment, credit, or partial refund is appropriate.
Cancellations and Rescheduling
Customers may reschedule or cancel service by contacting Roomwipe as early as possible.
A cancellation fee may apply if:
The appointment is canceled with short notice
The service provider is already en route
The customer is unavailable at the scheduled time
Access to the property is not provided
Materials, labor, or third-party costs have already been committed
Any cancellation fee will depend on the service type, timing, and costs already incurred.
Deposits and Prepaid Services
Some services may require a deposit, prepayment, or partial payment before work begins. Deposits may be used to reserve scheduling, secure materials, cover preparation time, or coordinate service providers.
Deposits may be non-refundable once scheduling, labor, materials, or third-party costs have been committed.
Service Partner Work
Roomwipe may assign or coordinate certain services with vetted independent service partners. These partners are selected based on service type, availability, location, and project needs.
Roomwipe does not guarantee that every service will be completed by a direct Roomwipe employee. However, customers should contact Roomwipe directly with any service concerns so we can help review and resolve the issue when appropriate.
Non-Refundable Situations
Refunds are generally not available for:
Completed work that matches the agreed service scope
Issues reported after the stated review window
Customer failure to provide access to the property
Customer cancellation after labor, travel, materials, or third-party costs have been committed
Services delayed due to weather, unsafe conditions, or customer-side access issues
Work affected by pre-existing property conditions
Add-on requests that were not included in the original booking
Disposal fees, material costs, trip fees, or third-party costs already incurred
Payment Disputes
Customers agree to contact Roomwipe first before initiating a payment dispute or chargeback. We will make reasonable efforts to review the issue and provide a fair resolution based on the service, documentation, and circumstances.
How to Request a Review
To request a service review, contact Roomwipe at:
Phone/Text: (706) 303-3732
Email: help@roomwipe.com
Website: www.roomwipe.com
Please include your name, service address, appointment date, service type, and a description of the issue.